© 2007-2023 Secureship Inc. - An Easier Way to Ship
At Secureship Inc. (“Secureship”), we are committed to protecting the
privacy of our customers as required by Canada’s Personal Information Protection
and Electronic Documents Act (PIPEDA). The purpose of this Privacy Statement is
to inform you of Secureship's practices relating to the collection, use and disclosure
of personal information that we may receive in association with our customers’
use of our shipping and related products and services, our customers’ access
to or use of our websites, or other interactions our customers may have with us.
Meaning of “Customer” and “Personal Information”
For the purposes of this Privacy Statement,
“customer” refers to anyone who uses Secureship’s products and
services, whether as the shipper, receiver, arranger of the shipment or otherwise,
anyone who uses Secureship’s websites, and anyone who has opted to receive
email communications about Secureship’s products and services, special offers,
promotions and service tips, and
"personal information" means information about an identifiable individual
(as defined by PIPEDA), but does not include the name, title or business address
or telephone number of an employee of an organization.
What Personal Information We Collect and How We Use It
We collect personal information about every shipment tendered to Secureship so that
we can provide our customers with the transportation and information services necessary
to make shipping convenient, and bill our customers accurately for the products
and services we provide to them. Examples of the personal information we collect
in relation to shipments include:
• contact information (such as name, address, e-mail address and personal telephone
number); and
• proof of identity (such as signature and government-issued photo identification);
and
• financial and billing information, such as credit card information.
We use the personal information we collect in relation to shipments so that we can:
• provide our customers with timely and reliable products and services, including
the pick-up and delivery of shipments, the performance of logistics services, and communication with our customers
about the status of their shipments (including through our online shipment tracking
application, by telephone or by e-mail);
• bill our customers for the products and services we provide them, the authentication
of their identities, and the production of detailed invoices that help them verify
the charges billed to them;
• establish, maintain and develop relationships with our customers, including
the management of their accounts with Secureship;
• develop, promote and manage our products and services, including the completion
of market studies and the communication of new products and services, special offers,
promotions, and service tips; and
• assist law enforcement agencies, collect debts owed to Secureship, protect
Secureship’s business interests (including enforcing Secureship’s Terms
and Conditions of Service), and generally meet requirements imposed by law.
When We Disclose Personal Information
We may transfer personal information to third parties engaged to assist us in providing
products and services to our customers, to otherwise carry out one or more of the
purposes described above, or to administer our distribution lists. Such third parties
may include, among others, other transportation companies or local pick-up and delivery
agents involved in the pick-up, transportation and delivery of shipments, customs
brokers and information services/technology service providers. When transferring
personal information to third parties, we use contractual or other means to provide
a level of protection comparable to our own level of protection while the personal
information is in the third party’s custody. Due to the location of some of
these third parties or the location of their computer servers, personal information
may sometimes be transferred, processed and held outside of Canada or on virtual
servers.
We reserve the right to co-operate fully with local, provincial, state and federal
officials in any investigation relating to any personal information (including private
electronic communications transmitted on any Secureship website) or any purported
unlawful activities. We also reserve the right to disclose and/or transfer personal
information to a third party in the event of a proposed or actual direct or indirect
sale, merger or other transfer of the assets or shares of Secureship Inc. or a division
thereof, provided that the third party agrees to adhere to the principles expressed
in this Privacy Statement and the information does not constitute all or substantially
all of the assets being transferred.
Except as stated above, we will not, without our customers’ consent, sell,
share, transfer, license, trade or rent personal information received from them
to others.
How We Obtain Consent
The form of consent we obtain from an individual, including whether it is express
or implied, will largely depend on the sensitivity of the personal information and
the reasonable expectations of the individual in the circumstances. We will not,
as a condition of the supply of our products and services, require any individual
to consent to the collection, use or disclosure of his or her personal information
beyond that required to fulfill the purposes described above or otherwise described
at the time consent is sought.
When a customer provides us with personal information relating to an individual
other than themselves (such as the intended recipient of the shipment), we rely
on the customer who is providing us with the personal information to obtain that
individual’s consent to our collection, use and disclosure of their personal
information in the circumstances described above.
Withdrawing Consent
Anyone may withdraw consent to Secureship’s further use, retention or disclosure
of their personal information at any time, subject to legal or contractual restrictions
and reasonable notice. Consent may be withdrawn by contacting Secureship at privacy@secureship.ca.
We will inform the person who is withdrawing his or her
consent of the implications of doing so.
Cookies
A cookie is a small file containing information that a website creates when you
visit it. A cookie can track how and when someone uses a website and/or other websites
which they visited and can store that information. There are two common types of
cookies: "session cookies" and "persistent cookies". Session
cookies store information only for the length of time that someone is connected
to a website -- they are not written onto the person’s hard drive. Once the
person leaves the website, the originator of the cookie no longer has the information
that was contained on it. We use session cookies as an additional security feature.
When our customers log on to our websites and are authenticated through their User
ID and password, a cookie will store the identification number of their browser.
Throughout their session, the session cookie acts as a type of digital signature
to identify our customer’s current session to the web server. The web server
will monitor our customer’s browser number to ensure that, at all times during
the session, we are dealing with our customer.
We also use session cookies to track our customers’ visits to our website.
We use that information to determine the type of information that our customers
are looking for on our website and to improve our website. We use information about
the site our customers visited immediately prior to our site to assess the viability
of links to our site that we have created on third party sites. The information
stored in "persistent cookies" is written onto our customer’s hard
drive and remains there until the expiry date of the cookie. From time to time,
we use persistent cookies to store non-sensitive personal information. Currently,
most browsers do not distinguish between session cookies and persistent cookies.
For our websites to operate, our customer’s browser must be set to accept
cookies. If a customer is concerned about having his or her browser enabled to accept
cookies while he or she is surfing other websites, we recommend that his or her
browser be set to notify him or her when it is receiving a cookie. This gives the
customer the ability to accept or reject cookies presented by the web server he
or she is visiting. We suggest contacting the browser’s programmer on how
to do this.
How We Protect Personal Information
We make all commercially reasonable efforts to ensure that personal information
collected is protected against loss and unauthorized access. Access to our customers’
personal information is restricted to selected Secureship employees and contractors.
While we use commercially reasonable efforts
to limit access to our vehicles and premises to authorized personnel, we cannot
guarantee the confidentiality of information that is displayed on any shipment package
or shipment label.
Retention of Personal Information
We retain our customers’ personal information for as long as necessary to
fulfill the purpose for which it was collected and to comply with applicable laws.
We do not store customer credit card information in any form.
Links to Third Party Sites
Our website may offer links to other websites. Customers should be aware that operators
of linked websites may also collect our customers’ personal information (including
information generated through the use of cookies) when they link to those websites.
We are not responsible for how such third parties collect, use or disclose our customers’
personal information, so it is important for our customers to familiarize themselves
with the privacy policies of such third parties before providing them with personal
information.
Changes to this Privacy Statement
We reserve the right to modify this Privacy Statement at any time without notice.
The Privacy Statement posted at any time or from time to time via this website shall
be deemed to be the Privacy Statement then in effect.
Access
Anyone may contact us at privacy@secureship.ca to request access
to or the correction or update of their personal information.
Contacting Us
Any questions about this Privacy Statement or concerns about our compliance with
this Privacy Statement should be directed as follows:
Privacy Compliance Officer
Secureship Inc.
2647 Alta Vista Dr.
Suite 614
Ottawa, ON
K1V-7T5
Or send an e-mail to privacy@secureship.ca.