How do Canada Post’s box-free label-free returns benefit merchants and their customers?

How do Canada Post’s box-free label-free returns benefit merchants and their customers?

Merchants who provide simple and easy return services for their customers reap the benefits of repeat customers and increased sales. So in late 2024, Canada Post introduced box-free label-free (BFLF) returns for its eCommerce partners that enable their customers a hassle-free experience when returning an item. Read on to learn how your firm can access BFLF returns and which goods are eligible for it.

And while Canada Post’s BFLF returns save customers time and effort, this blog also introduces Secureship, a Canadian shipping broker with a long-standing service record of saving its clients a lot of money on their shipping fees.

Table of Contents

• How Box-free Label-free Returns Work
• Eligible Items for BFLF returns
• What Secureship Can Do for You
• Conclusion

How Box-free Label-free Returns Work

Box-free label-free returns means that consumers can return items to a merchant without the bother of packaging and printing a label.

As a merchant, there are three ways to quickly and seamlessly integrate BFLF options into your returns strategy:

• Update your backend API integration by surfacing the BFLF flag
• Simply click a checkbox within Canada Post’s free Manage Returns tool
• Contact your third-party partner to enable the solutions in your returns platform

After that, your eligible customers can simply present their ‘green’ QR code at any one of the nation’s 5,400-plus post offices spread throughout all provinces and territories. The Canada Post employee then scans the code, prints the return label, and packages the item on behalf of your customer.

Eligible Items for Box-free Label-free Returns

Not all goods are eligible for box-free label-free returns. Those that are best-suited include:

• Clothing, shoes, and accessories
• Small, soft goods
• Any items that do not require excessive protection

Goods deemed ineligible for box-free label-free returns are as follows:

• Any item larger than 50 cm x 40 cm x 5 cm
• Fragile goods including electronics
• Liquids
• Battery-operated items with the battery included

What Secureship Can Do for You

Since 2007, Secureship’s shipping calculator has enabled its clients to quickly find a variety of shipping options with well known international carriers. The highest savings (up to at least 50%) typically have slower delivery times, but even the fastest option will save you money off of the carrier’s retail price.

In addition, Secureship has assembled a variety of shipping information for anyone who wants to learn more about shipping parcels in general and tricks of the trade that will lower your costs and save you time and shipping fuss.

Conclusion

Canada Post’s box-free label-free (BFLF) returns benefit merchants because it is a simple-to-use service for customers, which leads to repeat customers and increased sales over the long term. Since late 2024, Canada Post’s eCommerce partners are able to quickly and seamlessly integrate BFLF options into their returns strategy. And once that is done, their customers will be able to make returns on eligible goods (mostly clothing, shoes, and accessories) at no cost to them with postal employees packing and re-labelling the package.

But there are more ways for Canadians to save on shipping costs: Take advantage of Secureship’s easy-to-use online calculator, which will quickly find you various shipping options with carriers that service the world, and potentially save you up to 50% of your shipping costs.