Frequently Asked Questions About GLS Delivery Times
What time does GLS deliver?
GLS doesn't publish a delivery-hour window for parcels. If the time matters, book delivery by appointment for an extra fee: the driver arrives within 30 minutes before or after the time you set. The shipper can also add details for the driver in the special instructions when the shipment is created. If you need a delivery time you can plan around without an appointment, compare carriers that publish delivery times on Secureship.
Does GLS require a signature?
At businesses, yes. At homes, no. GLS's standard service asks for a signature on business deliveries and leaves residential parcels without one, taking a photo as proof of delivery instead. Dangerous goods always need a signature. If you know nobody will be there to sign, contact GLS before the delivery day.
Does GLS use Canada Post?
GLS doesn't name Canada Post or any other delivery partner. It delivers through its own network, and its Tariff 100 keeps the right to hand a shipment to another carrier or subcontractor when that is needed to meet its service requirements.
Does GLS offer same-day delivery?
Yes, in some locations, for an extra fee. GLS doesn't publish where same-day is available or what it costs, so call GLS Customer Experience at 1 888 463 4266 to check your addresses before you count on it. If same-day isn't available on your route, compare the fastest options from every carrier in one quote.
How long does GLS Express take?
The next business day. GLS Express is an air service that picks up in 12 cities in Ontario and Quebec and delivers to 20 cities in 8 provinces, from Vancouver to St. John's (some exceptions apply). If your parcel starts outside those pickup cities or is going somewhere not on the list, compare next-day options from other carriers.
Is GLS open on statutory holidays?
No. GLS closes for pickups and deliveries on statutory holidays, and a few closures apply only in some provinces. Check GLS's holiday schedule for this year's dates before you ship around a long weekend.








