Frequently Asked Questions About GLS Rates
How does GLS calculate a shipping rate?
The shipping rate is calculated from where your parcel is going, how big and heavy it is, and any extras you add. Your postal codes place the shipment in a GLS zone, and within Quebec and Ontario the price follows the distance in kilometres. GLS then bills whichever is higher, the actual weight or the cubed weight, rounded up to the next pound and inch. Options, the fuel surcharge and any other surcharges are added on top. Get an instant quote to see the total without doing the maths.
Why is my GLS bill higher than the quote?
Usually because something changed or something was added. GLS treats a quote as no longer valid if the weight, destination or dimensions differ from what was quoted, and it can reweigh or measure any parcel. On top of the rate come the weekly fuel surcharge, the Quebec Fuel Premium on shipments to or from Quebec, and any extra charges such as residential delivery or an address correction. Measuring and weighing carefully before you ship is the simplest way to avoid surprises.
What does GLS pay if my parcel is lost or damaged?
Up to $2.00 per pound, unless you declare a higher value. Without a declared value, GLS pays the lesser of $2.00 per pound ($4.41 per kg) or the invoice value of what was lost or damaged, so a 10 lb parcel is covered up to $20. A declared value over $100 needs GLS's approval in advance and costs 4.25% of the declared value, and no shipment is covered for more than $5,000. A declared value raises what GLS will pay; it is not insurance, and personal or used items are not covered at all. The full rules are in GLS's Tariff 100.
Can I get a discount on GLS rates?
Yes, in two ways. GLS offers account holders discounted rates customized to their shipping, and in Quebec and Ontario its published 2026 volume rates drop by up to 55% as weekly volume grows. Without a GLS account or high volume, Secureship group rates give smaller shippers pricing they could not reach on their own.
Does GLS have flat rate shipping?
Only in Quebec and Ontario. MaxPak is GLS's flat-rate option: a 17 × 14 in tear-proof pack that holds up to 50 lb and goes overnight anywhere in Quebec and Ontario (some exceptions apply), for $14.65 each plus fuel, sold in prepaid packs of 10. Everywhere else the price depends on the zone, weight and size, so compare GLS rates for your exact shipment.








