Frequently Asked Questions About Loomis Shipping
Where can I drop off a Loomis package?
At a Loomis Express drop-off location. Loomis's Find a Location tool has one search for packages that are already labelled and prepaid, including returns with a Collect or Prepaid label, and another if you do not have a Loomis account and want to ship. Print your label before you go.
What happens if I miss a Loomis delivery?
Loomis leaves a notice at the delivery address. Its 2026 rate guide states that Loomis automatically attempts to redeliver on the second business day at no additional charge, and charges $10.00 for a third attempt. The notice (Loomis calls it a door knocker) carries a number you can enter in Loomis's tracking tool to see where your package is.
Does Loomis deliver on weekends?
Not as standard: Loomis Ground ships Monday to Friday. Saturday delivery and pickup is a paid option to and from select cities and postal codes, at $28.00 per shipment in Loomis's 2026 rate guide. Loomis names Vancouver (Metropolitan), Edmonton, Calgary, Winnipeg, Toronto (Metropolitan), Montreal and Halifax as Saturday centres. Call Loomis by 3:00 pm on Friday (1:00 pm for a rural destination), tick the Saturday Delivery box on the waybill, and put a Saturday Delivery sticker on every package. See our Loomis Delivery Times guide for more.
What time does Loomis deliver?
Loomis does not publish a delivery-hour window. What it publishes is a commitment for each service: Express 9:00 by 9 am and Express 12:00 by noon the next possible business day, both guaranteed between major cities, and Express 18:00 by the end of the next possible business day. Loomis Ground takes 1 to 6 business days. If a package has to arrive by a set time, Express 9:00 or 12:00 is the way to get one. When you create your Loomis shipment through Secureship, you can follow it from pickup to delivery in your Secureship dashboard, so you know when to expect it.
Does Loomis deliver to PO boxes?
No. Loomis Express does not deliver to PO boxes, rural routes or fire routes, and a shipment addressed to a PO box or rural route carries a $20.00 address correction charge in Loomis's 2026 rate guide. Use a street address, or compare carriers that serve your destination.
How heavy can a Loomis package be?
Up to 150 lb (68 kg) per package, with a maximum length of 108 in (274 cm) and 165 in (419 cm) in length plus girth. Loomis sets no limit on the total weight or number of pieces in a multi-piece shipment. Packages over 70 lb or longer than 48 in already carry a non-standard charge, and packages over the limits carry much larger fees, explained in our Loomis Surcharges & Fees guide.
Does Loomis guarantee its delivery times?
On some services. Loomis refunds or credits the transportation charges when a Loomis Express 9:00, 12:00 or 10:30 shipment arrives after its guaranteed time. Loomis Ground and Express 18:00 are not covered. You have to tell Loomis in writing within 15 calendar days, each package must weigh 75 lb or less, and the guarantee excludes manual waybills, PO box addresses, shipments worth over $5,000, and anything picked up or due between December 12 and January 5. Loomis also states the guarantee can be suspended, modified or revoked at its discretion. The full conditions are in Loomis's Terms and Conditions.
Who owns Loomis Express, and is it part of DHL?
Loomis Express is owned by TFI International, which, as Loomis states, bought it in 2011. It is not part of DHL, but it used to be DHL's domestic business: DHL Group's 2011 interim report states that DHL Express Canada sold its domestic Canadian express business to TransForce (now TFI International) at the end of June 2011, that the domestic business would be handled by Loomis Express, and that DHL Express Canada would continue to provide international express services.
What is Loomis CollectShip?
CollectShip is Loomis's way for someone to send a shipment back to a Loomis account holder. The sender logs in with the account number or PIN the account holder gives them, and the delivery address fills in automatically with the account holder's address. Loomis clients can also request an authorization key for third-party shipments. Details are on Loomis's CollectShip page, and our Loomis Services guide covers the rest of the line-up.
How do I contact Loomis customer service?
Loomis customer service is at 1-855-256-6647 (1-855-2LOOMIS), Monday to Friday 7 am to 8 pm Eastern (Quebec 8 am to 5 pm Eastern), or 1-905-460-2530 from outside Canada. Live chat on loomisexpress.com runs Monday to Friday 10 am to 7 pm Eastern, and technical support for Loomis's shipping systems is at 1-877-549-3638. All of these are on Loomis's contact page. If you booked your Loomis shipment through Secureship, contact Secureship support instead, since your shipment and billing are with us.