DHL services overview

DHL Services at a Glance

DHL Express is a Time Definite International (TDI) service: secure, door-to-door delivery of documents and parcels to and from more than 220 countries and territories, with full track-and-trace. There is one everyday worldwide service plus three premium options that guarantee delivery by a set time. Here is how they compare.

220+ countries & territories
Next day end-of-business-day delivery
70 kg max piece (Worldwide & 12:00)
Money-back on timed services
ServiceDeliveryMoney-back guaranteeMax piece weight
DHL Express WorldwideEnd of the next possible business dayNo70 kg (150 lb)
DHL Express 12:00Before 12:00 noon on the next possible business dayYes70 kg (150 lb)
DHL Express 10:30Before 10:30 on the next possible business dayYes25 kg (55 lb)
DHL Express 9:00Before 09:00 on the next possible business dayYes25 kg (55 lb)

Source: DHL Express Service & Rate Guide 2026: Canada

DHL Express Worldwide

DHL Express Worldwide

DHL Express Worldwide is DHL's most popular product and the right choice for most international shipments. It delivers by the end of the next possible business day to more than 220 countries and territories, across a single integrated network.

It handles pieces up to 70 kg (150 lb) and shipments up to 3,000 kg (6,600 lb), so it covers everything from an envelope to a palletized shipment. It does not carry a money-back guarantee, if a guaranteed delivery time matters, use one of the timed services below. See a live Worldwide rate for your route.

220+ countries & territories
70 kg max piece (150 lb)
3,000 kg max shipment (6,600 lb)
Next end-of-business delivery
ServiceDelivery windowMax piece weightBest for
DHL Express WorldwideEnd of next business day70 kg (150 lb)Everyday international shipments; the best balance of cost and speed

Source: DHL Express Service & Rate Guide 2026: Canada

DHL time-definite services

Time-Definite Services: Express 9:00, 10:30 & 12:00

When a shipment has to arrive by a set time, DHL's premium services deliver on the next possible business day with a money-back guarantee:

3 time-definite options
Money-back guarantee
25-70 kg max by service
30-90+ countries
ServiceDelivery windowMax piece weightBest for
DHL Express 9:00Before 09:00 next business day25 kg (55 lb)Urgent, lighter shipments that must arrive first thing
DHL Express 10:30Before 10:30 next business day25 kg (55 lb)Morning-critical shipments to major business centres
DHL Express 12:00Before 12:00 noon next business day70 kg (150 lb)Heavier shipments that still need a guaranteed midday arrival

The 9:00 and 10:30 services are best for lighter, urgent pieces; Express 12:00 gives you a guaranteed midday arrival while still allowing the full 70 kg piece weight. Availability of each timed service depends on the destination.

Source: DHL Express Service & Rate Guide 2026: Canada

DHL import services

DHL Express Worldwide Import

DHL Express Worldwide Import lets you bring shipments in from over 220 countries and territories. You control the import yourself, and can even arrange a Third Country shipment, an import from one country delivered to another, not just to Canada.

You get one account number, one invoice in a single currency, and a fixed price, so you know exactly what you will pay. The faster Express 9:00 and 12:00 options are available for import as well.

220+ import origins
Third Country A-to-B moves supported
1 invoice single currency, fixed price
ServiceDelivery windowMax piece weightBest for
DHL Express Worldwide ImportEnd of next business day70 kg (150 lb)Bringing goods into Canada, or Third Country moves between two other countries

Source: DHL Express Service & Rate Guide 2026: Canada

DHL optional services

Optional Services & Add-Ons

On top of the core services, DHL offers optional add-ons for non-standard deliveries, proof of delivery, protection, and greener shipping. Charges for these are covered in our DHL Surcharges & Fees guide.

Optional serviceWhat it does
Saturday DeliveryWeekend delivery to key cities in more than 70 countries.
Saturday PickupAd-hoc pickup of smaller shipments up to 25 kg (55 lb) at selected locations, where Saturday is not a normal working day.
Dedicated Pickup or DeliveryA dedicated vehicle, or a non-routine, once-only pickup or delivery outside normal business hours.
Hold for CollectionHold the shipment at a DHL facility for the receiver to collect, instead of delivering to the address.
Residential Address handlingProactive email or SMS notifications and On Demand Delivery options for home deliveries (reschedule, redirect, or leave in a safe place).
Direct Signature or Adult SignatureRequire a signature from the consignee, or specifically from an adult, on delivery of sensitive or high-value contents.
Shipment Value ProtectionCover for valuable shipments against physical loss or damage, subject to the Terms and Conditions.
Extended LiabilityExtra compensation for valuable documents such as passports, visas, and regulatory certificates.
GoGreen PlusReduce (inset) the CO2 emissions from air transport through the use of Sustainable Aviation Fuel.

Source: DHL Express Service & Rate Guide 2026: Canada

Choosing a DHL service

Which DHL Service Works for You

The right service comes down to two things: how fast it needs to arrive, and where it is going. Start with the deadline, then match it to the destination.

🌍
Everyday international shipping
DHL Express Worldwide delivers by the end of the next business day to 220+ countries, at the best balance of cost and speed.
⏰
It has to arrive first thing
Choose DHL Express 9:00 or 10:30 for a guaranteed morning arrival the next business day. Both are limited to 25 kg (55 lb) per piece.
🕛
A midday deadline with a heavier piece
DHL Express 12:00 delivers before noon the next business day and still allows pieces up to 70 kg (150 lb).
📥
Bringing goods into Canada
Use DHL Express Worldwide Import from 220+ countries, or a Third Country move between two other countries, all on one invoice.
💰
A guaranteed time, money back if missed
Any timed service (9:00, 10:30, or 12:00) carries a money-back guarantee, subject to the terms on MyDHL+.
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Frequently Asked Questions About DHL Services

What is DHL Express Worldwide?

DHL Express Worldwide is DHL's flagship international service: end-of-next-business-day delivery to more than 220 countries and territories, for pieces up to 70 kg (150 lb) and shipments up to 3,000 kg (6,600 lb). It is the default choice for most international shipments. Compare a live rate for your route.


What is the difference between Express Worldwide and the timed services?

Express Worldwide delivers by the end of the next possible business day. The timed services deliver by a set time earlier in the day: Express 9:00, Express 10:30, and Express 12:00. The timed services cost more and, unlike Worldwide, carry a money-back guarantee. Express 9:00 and 10:30 are limited to 25 kg (55 lb) per piece; Express 12:00 allows up to 70 kg (150 lb).


Does DHL offer a money-back guarantee?

Yes, on the timed services (Express 9:00, 10:30, and 12:00), subject to the terms on MyDHL+. DHL Express Worldwide targets end-of-business-day delivery but does not carry the money-back guarantee.


What is DHL Express Worldwide Import?

It lets you import shipments from over 220 countries and territories, including "Third Country" shipments (arranging an import from one country to be delivered to another). You get one account number, one invoice in a single currency, and a fixed price.


Does DHL deliver on Saturday?

DHL offers Saturday Delivery to key cities in more than 70 countries, and Saturday Pickup for smaller shipments (up to 25 kg) at selected locations. Availability depends on the origin and destination, so confirm it for your route when you book.


What is the heaviest shipment I can send with DHL Express?

A single piece can be up to 70 kg (150 lb) and a full shipment up to 3,000 kg (6,600 lb) on Express Worldwide. The network does not accept pieces over 1,000 kg (2,200 lb) or 300 cm (118 in) in length, and any piece over 70 kg must be shipped on a pallet.


Which DHL service should I choose?

For most international shipments, DHL Express Worldwide gives the best balance of speed and cost. Step up to Express 9:00, 10:30, or 12:00 only when you need a guaranteed morning or midday arrival. To bring goods into Canada, use Express Worldwide Import. Not sure? Compare services and rates for your exact shipment.


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Sources

All service details on this page are sourced from official DHL documentation. Last updated: September 9, 2026.