Frequently Asked Questions About UPS Services
What is UPS Express?
UPS Express guarantees next business day delivery by 10:30 a.m. to most metropolitan areas. It sits between UPS Express Early (9:00 a.m.) and UPS Express Saver (3:00 p.m., commercial addresses) in UPS's domestic Canadian lineup, and it carries a money-back guarantee if delivery is more than 60 seconds late.
What UPS services are available in Canada?
Domestically: UPS Express Early, UPS Express, UPS Express Saver, UPS Expedited, and UPS Standard. Internationally, the Worldwide family covers Worldwide Express Plus, Worldwide Express, Worldwide Express Saver, and Worldwide Expedited, reaching from 140+ up to 220+ countries and territories depending on the tier. See the full comparison above.
Does UPS offer SurePost or Next Day Air in Canada?
No. UPS SurePost, Next Day Air, 2nd Day Air, and 3 Day Select are US domestic service tiers with no Canadian equivalent, and a Canadian shipper cannot buy them. The closest Canadian options are UPS Express Saver, UPS Expedited, and UPS Standard, depending on how fast you need delivery. Compare live rates for each on Secureship to see which fits your shipment.
What's the difference between UPS Worldwide Express and Worldwide Expedited?
UPS Worldwide Express is guaranteed, timing varies by destination, and reaches 140+ countries and territories. UPS Worldwide Expedited is non-guaranteed and more economical, for shipments where a guaranteed date matters less than the price. Worldwide Express Saver, guaranteed, reaches the most countries at 220+.
Which UPS service includes customs clearance?
Rates for the Worldwide Express family (Plus, Express, Saver, Expedited) include door-to-door delivery with in-house customs clearance, and entry preparation is free. Shipments arriving via UPS Standard or another courier instead pay a tiered entry-preparation fee. See our UPS Customs & Duties guide for the fee scale.
